Automate, don’t regurgitate. That may sound a little blunt but it has a lot to do with an efficiently run business versus one that keeps getting bogged down in piles of paperwork and layers of management. It’s one of the biggest problems small businesses have. They don’t take that next step to become more efficient, and it really impacts their bottom line and future success!
By automating you can move processes and procedures along at a brisk and competitive speed. If you are a service provider, ensure that your field workers and outside salespeople have all of the latest communication devices, such as laptops, cell phones, and global positioning systems (GPS). The latter is especially useful if your workers need to visit customers using a minimal amount of drive time, often referred to as ‘non-billable’ time.
If you think your competition is not using the latest technology, think again! It’s even more important now as your consumers are becoming increasingly tech savvy. If one company has a sales presentation on a laptop or a tablet with video and graphics, and another company has a tattered, old looking brochure, which company impresses the consumer more?
If you don’t automate you regurgitate. Processes and procedures back up and what would normally be a busy day with lots of sales calls results in a bogged down mess of missed appointments and angry customers. You can bet that your competition is picking up some of those disgruntled customers, too.
If you’re still relying upon paper and file cabinets to run your business, start talking to friends who are business owners, especially if they’re in the service business. See what types of software they’re using to stay organized and functional. Discover how it could benefit your company! You’ll be shocked at how easy they’ll be to use – especially with the training many of these systems provide their end users.
Make it easy for employees and customers – automate now.